RESERVATION POLICIES
Rate includes
- Welcome cocktail.
- Free Wi-Fi throughout the property.
- Concierge Services.
- American breakfast
Taxes
- 16% VAT
- 5% ISH
- Check-in 3:00 p.m. & Check-out 12:00 p.m.
- At the time of check-in, all people staying must register at the hotel presenting a valid official identification.
- Late check out or late departures will generate an additional charge. (Service subject to availability)
- Children under the age of 16 are not allowed on the premises.
- Animals are not allowed on the premises.
- Non-refundable payment of 1 night plus tax is required at time of booking to confirm reservation
- The remaining balance will be charged to the card provided 15 days prior to the arrival date, non-refundable.
- In case of cancellation or modifications made up to 15 days prior to arrival, the non-refundable and non-creditable penalty of the first night will apply.
- In case of cancellations made within 14 days prior to arrival, the penalty of 100% of the stay will be applied, non-refundable or creditable.
- In case of no-show on the day of arrival or early departure, there will be no refund of the night(s).
- Triple room available with a supplement of $1,000.00 pesos per night plus taxes per extra person. Subject to availability at the time of booking.
- The hotel reserves the right of admission in case of not respecting any of the aforementioned policies and/or not complying with sanitary measures.
- All prices for promotions and packages are net, non-commissionable.
- Transportation service to the Merida Airport available from $985.00 pesos
- 100% smoke free hotel.
- In case of smoking in the room, a penalty of $1,500.00 pesos must be covered for each day of the reservation.